Frequently Asked Questions
General Questions
Yes, all the books in the Shop are in English. I am based in Germany, but do not sell German books, only English.
Payments
All the orders are paid right here on the website, like any other online store. If you have a custom order, I will either let you know which listings are the right ones, or I'll upload a new one specifically for you. For any other non custom orders, you can just place whatever you want in your cart and pay for it.
Should you ever, for whatever reason, have any trouble placing an order, please reach out and I will do my very best to help you :)
I accept various payment methods:
- Paypal
- Credit Cards (Visa, Mastercard, Maestro, American Express, UnionPay)
- Apple Pay
- Sofort
- eps-Überweisung
- Google Pay
- Klarna (available only to certain EU countries)
Shipping
Shipping depends on which country a parcel is being sent to, the weight of the package, and how much insurance you'd like for it
The easiest way to check the shipping cost is to add something to your cart and go to checkout as the shipping price can vary even from book to book. You will not get charged at this step, but you can see how much shipping would be
I always have a short sentence at the very top of my website, that tells you the current processing time for orders. It can happen that it might take a little longer for me to get to your books from time to time, as I am a one person business, and do everything myself and by myself. I always try my hardest to get to your order as soon as humanly possible :)
I ship worldwide, to every country! :)
Uncategorized
As stated at checkout (the little checkbox you check before being able to pay), I am unable to do refunds. All my books (unless they're in the ready to ship category) are made to order. That means you place your order, and I purchase the book(s) for your order immediately when I see a new order has come in. This way I am able to offer more books instead of being limited by having to keep books in stock all the time. However it means I can't cancel and refund orders, as I have already purchased and paid for the books by the time you reach out. And as a one person small business I am unable to take the hit it takes, refunding and hoping to sell the book to someone else soon.